Customer Service & Information

Go directly to:

1. Shipping & collection
2. Payment methods
3. Returns & warranty

We offer free shipping on orders over € 75.-
(Not applicable to engines, complete mopeds and motorcycles)

Exception: United States, New Zealand, and Australia based on subsequent calculation.

1. Shipping & collection

1.1 Order processing & shipping

Processing: We process webshop orders from Monday to Friday. If you order before 3:00 PM on these days, your package will be processed the same day. Orders placed after 3:00 PM will be processed the next business day. During processing, we will keep you informed via email status updates.

Shipping: Once your order has been processed, it will be shipped or prepared for collection the same day, provided all parts are in stock. In case of insufficient stock, the order status will change to "Waiting for supplier". As soon as it arrives, it will be shipped and the status will change to "Shipped".

1.2 Delivery time & status

Once shipped, you will receive an email stating whether it was sent as an envelope or a DPD parcel. For DPD, you will receive a track & trace link. For envelope shipments, we cannot provide a specific indication of delivery time. For DPD (in 98% of cases):

*Do you wish to opt-out of Saturday delivery? Please indicate this with your order.

1.3 Shipping costs

Costs are automatically calculated at checkout. Our system chooses the most economical method.

Envelope shipments: Envelope shipping is only possible within the Netherlands! Small parts are often sent by envelope. Don't want this? Add the "shipping by parcel" product to your order.

1.4 Collection

Collection is possible from Tuesday to Saturday between 10:00 AM and 5:00 PM. You will receive a notification as soon as your order is ready.

Address: Energiestraat 4, 8051TE Hattem, The Netherlands

1.5 Stock status

1.6 Additions

Have you placed an order and wish to add something? Click here for an explanation.

2. Payment methods

iDeal
The fastest and most common method for the Netherlands.

Bancontact
The most widely used online payment method in Belgium.

PayPal
Pay via your PayPal account (surcharge: 3.4%).

Klarna
Secure "pay later" option.

Visa, MasterCard, Maestro
Pay securely with your credit card.

Bank Transfer
Manual payment via bank transfer.

3. Returns & warranty

3.1 30-day right of return

You can return your order within 30 days without giving a reason, provided it is unused and undamaged. You will receive your refund within 14 days at the latest. Return shipping costs are at your own expense.

3.2 Warranty

Defects within the legal warranty period will always be processed. Please contact us for this.

Engines: Warranty is only valid if checked by 4taktwinkel within the first 20km after installation.

3.3 Return request

You can send items back to our return address, always make sure to include your return number!
Return procedure explanation:

• Form: use the digital return form "my returns" below to register your return with us.
• Return number: add your return number to your return package, so we know which return it is. This ensures a quick and smooth process.
• Packaging: make sure to use proper packaging. Any damage during transport to us will have to be settled by you with the carrier involved.
• Reason for return: providing a reason is not mandatory, but it does help us. In case of a warranty claim, we would love to hear why you believe it qualifies as a warranty case. You can use the open text field when registering your return.
• Return or warranty outside the 30-day return period: outside the 30-day return period, you can no longer use the form below. If you want to submit a warranty or return request after these 30 days, please get in touch with us.

Return address:
4taktwinkel.nl / Return number: "xxx"
Energiestraat 4
8051TE Hattem

You will receive a return number as soon as you have registered a return using the form below.